12-month warranty on every tool and instrument we ship, written for overseas distributors, service chains and workshops.
From the day the goods reach you — not the day they leave our factory.
A named contact answers your claim in writing within one working day.
Spare parts and replacement units are free once the defect is confirmed as ours.
Technical advice, manuals and cost-price spare parts long after the 12 months.
No forms to print and, in most cases, nothing to ship back. Send us the evidence, we assess it, we confirm the fix, and the parts travel with your next order.
Every tool, instrument and accessory that leaves our factory in Shenzhen is covered by a 12-month limited warranty against manufacturing defects. If a product fails under normal professional use during that period, we repair it, replace it or credit it — whichever gets your workshop back to work fastest.
This policy is written for overseas buyers. The 12 months start when the goods reach you, not when they leave us; claims are handled in English by the same export team that took your order; and in most cases you will never have to ship anything back to China.
| Product group | Coverage | Warranty starts |
|---|---|---|
| Hand tools — case openers, presses, screwdrivers, tweezers, holders, pliers | 12 months against defects in material and workmanship | Date of delivery to your address |
| Electronic instruments — timegraphers, demagnetisers, ultrasonic cleaners, waterproof testers | 12 months, including readings that drift outside the published tolerance | Date of delivery |
| OEM and private-label production | 12 months as standard, extendable to 24 months on request | Date of delivery |
| Consumables and wear parts — blades, batteries, springs, belts, polishing compounds | Covered on arrival (DOA) only | Date of delivery |
The warranty follows the product, not the buyer. If you are a distributor, service chain or training school, you may pass the same 12-month coverage on to your own customers, and we will back you with spare parts and repair guidance for as long as it runs.
Open a claim using the four steps at the top of this page. To let our engineers judge it quickly, please include:
Please do not ship anything back before we reply. A photo is often enough for us to confirm the cause, and return freight from overseas usually costs more than the tool itself.
| Stage | What happens | Target time |
|---|---|---|
| 1. Acknowledgement | A named contact confirms your claim in writing and tells you if anything else is needed. | Within 24 hours (one working day, GMT+8) |
| 2. Technical assessment | Our engineers review the evidence and confirm whether it is a manufacturing defect. | 2 working days |
| 3. Solution offered | Repair guidance, free spare parts, a replacement in your next shipment, or a credit note against your next order. | 5 working days |
| 4. Closed | We confirm the outcome in writing and record it against your order history. | Same day the solution is accepted |
We work Monday to Saturday, 09:00-18:00 GMT+8. For customers in Europe, the Americas and the Middle East we answer the same working day if you write before 16:00 GMT+8, and first thing the next morning if you write later.
Our support does not stop when the warranty ends. For the working life of the product we still provide free technical advice by email, video call and WhatsApp, repair manuals and exploded diagrams, and spare parts at factory cost with no minimum quantity.
Distributors, service chains and OEM partners can agree extended terms in their annual contract: 18 or 24 months of coverage, a spare-part allowance shipped in advance, and on-site or video training for your technicians. Tell us your annual volume and we will quote the option that fits.
This warranty applies to products bought directly from Ruipai or from an authorised distributor, and is given in place of any other warranty. Our responsibility is limited to repairing, replacing or crediting the defective product. Nothing in this policy affects the statutory rights you hold in your own country.
If you need the warranty wording written into your purchase contract, or a warranty certificate for a tender or customs file, ask our sales team and we will issue it together with your proforma invoice.
