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FAQ

Answers to the questions buyers ask most

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

MOQ is shown on every product page and generally ranges from 3 to 100 pieces depending on the item. Smaller trial quantities can be discussed for new customers.

Do you support OEM and private label?

Yes. We can laser or print your logo on tools, cases and packing, and produce new items from your drawing. Typical OEM MOQ is 300-500 pieces per item.

Can I buy a sample first?

Yes. Samples are charged at unit price plus freight and the sample cost is refunded against your first bulk order above the agreed value.

How long is production?

Stock items: 3-5 working days. Customised orders: 15-25 days. Complex instruments such as waterproof testers: 10-20 days.

Which shipping method should I choose?

For small and urgent orders use express couriers. For 100-500 kg air freight is usually the best balance of cost and speed. For large volumes sea freight or rail is the most economical.

What warranty do you offer?

12 months against manufacturing defects. Defective items are replaced free of charge in your next shipment.